Privacy Policy

Introduction

Personalcustomao is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website personalcustomao.world or use our low-toxicity printing services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information

When you engage with personalcustomao for printing services, we may collect the following personal information:

• Name and contact details including email address and phone number
• Business name and industry information
• Billing and shipping addresses within Australia
• Payment information for processing printing orders
• Design files and specifications for printing projects
• Communication preferences and service requirements

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address and geographic location
• Browser type and version
• Pages visited and time spent on site
• Referral source and navigation patterns
• Device information and screen resolution

How We Use Your Information

Personalcustomao uses collected information for the following purposes related to our printing services:

• Processing and fulfilling printing orders and service requests
• Communicating about your projects, quotes, and deliveries
• Improving our low-toxicity printing processes and service quality
• Sending relevant information about sustainable printing solutions
• Maintaining customer accounts and order history
• Complying with legal obligations and Australian business regulations
• Analyzing website usage to enhance user experience
• Preventing fraud and ensuring secure transactions

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. Personalcustomao may share your information only in the following circumstances:

• With printing suppliers and logistics partners to fulfill your orders
• With payment processors to complete secure transactions
• With professional advisors including accountants and legal counsel
• When required by Australian law or valid legal process
• To protect the rights and safety of personalcustomao and our customers
• With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices for printing services include:

• Encrypted data transmission using SSL/TLS protocols
• Secure storage systems with restricted access controls
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy practices
• Secure disposal of physical documents and digital files

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but maintain industry-standard practices.

Cookies and Tracking

Personalcustomao uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve site functionality and performance
• Deliver relevant content about printing services

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website. For detailed information, please refer to our Cookies Policy.

Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

• Access: Request copies of your personal data held by personalcustomao
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data subject to legal requirements
• Restriction: Request limitation on how we process your information
• Objection: Object to processing of your data for specific purposes
• Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at talk@personalcustomao.world. We will respond to your request within 30 days.

Data Retention

Personalcustomao retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. Retention periods vary based on:

• Active customer accounts: Duration of relationship plus seven years
• Printing project files: Three years after project completion
• Financial records: Seven years as required by Australian tax law
• Marketing communications: Until you unsubscribe or request removal
• Website analytics: Aggregated data retained indefinitely

Children's Privacy

Our printing services are designed for businesses and are not intended for individuals under 18 years of age. Personalcustomao does not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by updating the date at the top of this policy and, where appropriate, provide additional notice such as email notification. We encourage you to review this policy regularly to stay informed about how personalcustomao protects your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact Personalcustomao:

Email: talk@personalcustomao.world

Phone: +61 2 9771 4884

Address: 5 Farrell Road, Bulli NSW 2516, Australia